Ultimate Ears Sucks Customer Reviews and Feedback

From Everything.Sucks

Ultimate Ears is an American custom in-ear monitor, speaker, and earphone manufacturer based in Irvine and Newark, California, United States.

The custom in-ear monitor company was founded by Mindy and Jerry Harvey in 1995 and it created a new market for custom IEMs which are now used by most of the world's top touring musicians.

A customer they lost talks about "We purchased a speaker as a gift from the website and ended up needing to return it. I have been trying to return this product for 3 weeks now. Customer Service has been of no help. I have sent multiple emails to support and continue to get no response. No one answers their Customer Service support line either. DO NOT BUY FROM THIS COMPANY!!!".

Reviews

Tell the world why Ultimate Ears sucks!
CLICK TO RATE

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

Refresh

Enter Code

Danny says

"Great products, when they work. Second megaboom no longer works due to non charging battery (known design issue) only used it less than a dozen times, but it's now out of warranty period so UE customer service simply don't want to know. I now have my second £150 doorstop."

Patrick says

"Not recommending the megablast. I've now had two of these not working. If you can get hold of customer services it's a hugely time consuming process. Having tried all of the trouble shooting recommendations (over and over) now no response/reply to emails from customers service."

Kristina K. says

"Absolutely horrible customer service!! If you ever want to use warranty you wont ever be able because they simply ignore you!!! Let me tell you one thing, i will fight for what i am entitle to and i will spread the word about this rubbish company!!
Better buy your speakers somewhere else not worth the hassle coz they will send you the non working item anyway!"

Oscar says

"I e-mailed support 3 weeks ago since they don't offer Phone Support, still waiting for someone to update me on my Ticket, worst support ever."

Samantha says

"AWFUL. my speakers were delivered to the wrong address and no one will talk to me give me a refund or send me another. IT'S AN AWFUL AND DISRESPECTFUL WAY OF DOING 'BUSINESS', YOU'VE BASICALLY TAKEN MY MONEY THAT'S IT."

Laurren R. says

"We purchased a speaker as a gift from the website and ended up needing to return it. I have been trying to return this product for 3 WEEKS now. Customer Service has been of no help. I have sent multiple emails to Support and continue to get no response. No one answers their Customer Service support line either. DO NOT BUY FROM THIS COMPANY!!!"

GregUK1972 says

"Have had 2 pairs of their soundears at the rough cost of £180 a time. The last pair I bought in 2017 wore them for 10 days then again in 2018 wore them about 10 days again (yearly Europe holiday) went to wear them in 2019 and only the one ear was working, so around Europe I had to go with only one ear working.
The exact same thing happened to my previous pair of soundears from them, that’s £9 a day to use them very very very expensive. I will definitely not be buying a 3rd pair off them I just thought I was unlucky with the first pair."

Martin Brown says

"I have 2x boom 3's and trying to pair them is hit or miss, the app might switch them on, it might not, if you get lucky and they both actually connect and switch on, they might party up, they might not. If your lucky enough that they pair up, they will go ever so slightly out of sync with each other or switch back and forth, and then if that's not put you off, one will almost always crackle ever few seconds. Can't see me ever buying another ultimate ears product."

Guy Daunais says

"I bought the Megablast and it has given me nothing but trouble. I asked for help from Ultimate Ears a week ago and I only received a reply I have a "ticket".

This speaker is a piece of junk!!!

I have many Bose, a Harmon Kardon and a Marley.

They easily connect to my bluetooth on any device.

Not the piece of shiite Megablast.

Keeps giving me a reconnect message.

It was working ok until a couple of months ago and now is a big useless paperweight.

All I am asking for is someone to help me or replace the $300 + piece of shiite

I have been patient long enough, and I am now going to spread the shiite all over Google."

Peter Clenshaw says

"Having received a Boom 3 for my birthday it started to distort after 11 months. Still in warranty I contacted Ultimate Ears who initially were very attentive, requesting information in relation to the purchase, pictures, reference numbers etc etc. I returned the information almost immediately and since doing so they have ignored all further correspondence (three emails). Ultimate Ears appear to have copped a deafen! Not impressed, steer clear!"

Anthony Wynn says

"Bought a Megablast it’s 3 weeks out of warranty and it won’t switch on, their customer services said it’s out if warranty no replacement , no exceptions, avoid this brand"

Don says

"fantastic sounding product , bought the Mega blast so over £200as a xmas present . After the first charge it wouldn't charge again, i Emailed and got a speedy response. I was then sent 1 reply per day at 5.00 am and each reply for a week was a fob off , try this , download that , send me a picture then a picture with a hand written note . I did everything asked for a week and still no joy . No manager replied when i asked. No one email contained all the information they said they required but was all in the chain. Monday got a reply asking me for my name and address which i gave on the first email and the same person wanted to restart the process again. DO NOT BUY. Great product , Worst customer service ever."

Daisy Wanjala says

"THESE SPEAKERS PURPOSELY STOP WORKING AFTER THE 2 YEAR WARRANTY IS UP DO NOT PURCHASE. THEY WILL OFFER YOU A 30% DISCOUNT ON YOUR PURCHASE & THATS ABOUT IT !!!"

Kyle Harrison says

"Appalling (non-existent) customer service.

Spent £400 on two UE Megablast speakers. They do not work as designed (i.e. don't sync or pair up to make a stereo party).

They have fobbed me off for 9 months, and I've got nowhere. Send me round in useless circles.

I want my money back!

PS: do not buy the 'MegaBlast' speaker."

paul foster says

"None existent customer services, emailed them on there own site months ago and got no reply.
I wouldnt buy their products again on the strength of this."

Sanjana Yadav says

"Good nice great"

Brad Harris-Gadd says

"i ordered next day delivery and payed extra its three days later. good basic website and easy payments so its not all bad"

Danyal Hashmi says

"Good service"

Michael Fisher says

"I purchased a laptop back in May 2020 probably at the height of the pandemic. Unfortunately this meant that they were short staffed and generally incompetent. On top of which they decided to do a security check which just consisted of repeating the information that I had given them and was public knowledge, so no security involved. Delays and frustrations maent that I am unlikely to use ebauyer again."

krstlblu22 says

"I recently purchased the Mega Boom 3 and very disappointed in the "quality" of sound...I expected much, much, more, especially considering the $$$price..
Probably should have stuck with "Bose"..😬👎"

In The News

Everything.sucks is a non-profit organization and communications forum for social activism. This website allows users a voice to share their point of view online about what sucks in the world.

We occasionally buy a dot sucks domain and point it at a specific page. We do this to bring awareness to our site and because, well, we love the dot sucks domain. If you ask us if we would sell the domain, our answer is simple. Absolutely not. We will give it to you.

If the domain pointing at this page inspires passion in you and you want to build a fuller site around it, you can have it. That’s right, we will simply give it to you. We want to promote more sites on the Internet where people can share their voices.

To make it as simple as possible for you to have this domain, simply take this Authorization Code to your favourite domain name registrar, and they can transfer it right to you.

AUTH CODE: ANLu\@.S#]8i!7i{

We are all about feedback. If you have some thoughts for us, you can email us at feedback@everything.sucks